Air Freight Solutions – Fast, Reliable, and Global Cargo Movement
Daigon Clearing Agent offers professional air freight services across South Africa and international routes. We specialise in urgent cargo, customs clearance, and global coordination.
What Are Air Freight Solutions?
Air freight solutions refer to the complete logistics process of transporting goods by air, including booking, customs documentation, cargo handling, and delivery coordination.
Booking cargo space with airlines
Customs documentation and clearance
Airport terminal coordination
Real-time tracking and delivery
Compliance with international regulations
Why Choose Air Freight?
Feature
Air Freight
Sea Freight
Road Freight
Speed
Fastest (1–5 days)
Slow (2–6 weeks)
Moderate (1–7 days)
Reliability
High schedule accuracy
Weather-dependent
Traffic and border delays
Security
High (airport protocols)
Moderate
Variable
Our Air Freight Services
Air cargo booking and coordination
Customs clearance and SARS submissions
Packaging advice and cargo handling
Real-time tracking and updates
Cargo insurance and risk management
Types of Air Cargo We Handle
General cargo (electronics, clothing)
Perishables (food, pharmaceuticals)
Dangerous goods (chemicals, batteries)
High-value items (medical equipment)
Personal effects and e-commerce parcels
Customs Broker Services
We ensure full compliance with SARS and international regulations. Our customs broker team handles:
Tariff classification
Duty and VAT calculation
Permit and certificate management
Temporary imports and bonded cargo
International Air Freight Network
We manage air freight from China, Europe, USA, and the Middle East to South Africa. Our services include supplier coordination, export customs, airline booking, and final delivery.
Time-Critical & Express Air Freight
For urgent shipments, we offer express air freight with same-day submissions and priority airline bookings. Ideal for medical, industrial, and emergency cargo.
Who Uses Our Services?
Importers and exporters
Manufacturers and distributors
E-commerce businesses
Retail chains
NGOs and government departments
Local Coverage
We serve Kempton Park, Brakpan, Alberton, Johannesburg, Pretoria, Durban, Cape Town, and cross-border SADC regions.
Airfreight Customs Procedures at Destination Airports
When air cargo arrives at its destination airport, it does not automatically become available for collection. Every shipment must pass through a structured customs process designed to verify documentation, ensure compliance, and calculate duties and taxes. Understanding these steps helps importers avoid delays, penalties, and unnecessary storage charges.
1. Arrival of Cargo and Manifest Submission
When the aircraft lands, the airline or ground handling agent submits an electronic manifest to the customs authority at the destination. This manifest includes shipper and consignee details, the Air Waybill (AWB) number, cargo description, weight, volume, and the number of pieces on board.Customs uses this manifest to verify that the shipment is legitimate and that it matches the documents submitted by the clearing agent. If the manifest and the importer’s documentation do not match, customs will not release the cargo until the discrepancy is corrected.
2. Cargo Offloading and Movement to the Air Cargo Terminal
After offloading from the aircraft, the cargo is moved to the airport’s bonded cargo terminal. This is a secure and controlled area where goods remain under customs supervision until they are properly cleared and released.At this stage, the cargo is scanned, pieces are counted, and any visible damage or discrepancies are recorded. The shipment is then assigned a specific location in the warehouse. Until customs releases the cargo and all terminal charges are settled, the shipment cannot legally be collected.
3. Customs Declaration Submission
The next step is the submission of a customs declaration, also called an entry or bill of entry. This is handled by a licensed customs broker or clearing agent acting on behalf of the importer.The broker prepares and submits the declaration using the commercial invoice, packing list, Air Waybill, permits or certificates (if required), tariff classification, and customs valuation. The customs system then checks that the tariff heading, duty and VAT calculations, and regulatory requirements are correct before moving the entry forward in the process.
4. Customs Risk Assessment, Stops, and Holds
Most customs authorities use a risk-based system to decide whether a shipment can be released immediately or whether additional checks are required. Based on the risk profile, documentation, and cargo type, the shipment may fall into different categories.
Green Line – Automatic Release
In a green line scenario, the declaration is accepted, and no further inspection is required. Once duties, taxes, and terminal charges are paid, the cargo can be collected.
Orange Line – Documentary Stop
Under an orange line stop, customs requires additional documentation or clarification before release. This may include proof of payment, certificates of origin, permits, or more detailed descriptions and valuations.
Red Line – Physical Inspection
In a red line inspection, customs physically examines the cargo. They may open cartons, check serial numbers, verify quantities, and ensure there are no prohibited or undeclared items. Physical inspections can cause delays, which is why accurate documentation and compliance are so important.
5. Payment of Duties, VAT, and Terminal Charges
Before customs will release the cargo, all applicable charges must be settled. This typically includes customs duties, VAT, and any other taxes based on the tariff classification and customs value of the goods.In addition to customs charges, the importer or their agent must pay terminal handling fees and, if applicable, storage charges that have accumulated at the air cargo terminal. Once all payments are processed, customs issues a release notification, and the terminal can authorize collection.
6. Cargo Release and Collection
After customs has granted release and all charges have been paid, the clearing agent obtains the necessary release documents from both customs and the airline or cargo terminal. These may include cargo release orders and delivery notes.The transporter can then collect the goods from the bonded warehouse and deliver them to the importer’s premises. At this point, the goods are no longer under customs control and are officially in the importer’s possession.
Common Reasons for Delays at Destination Customs
Even experienced importers can face delays in airfreight clearance. Most issues can be traced back to documentation, valuation, or compliance problems. Understanding the common causes helps prevent avoidable costs and time losses.
Incorrect tariff classification leading to disputes over duty rates
Undervaluation or incomplete customs valuation that triggers queries
Missing or expired permits, certificates, or approvals
Incomplete or inconsistent documentation between invoices, packing lists, and manifests
Discrepancies between airline manifests and customs declarations
Random or targeted risk-based inspections by customs
How a Professional Airfreight Clearing Agent Helps
A skilled airfreight clearing agent plays a critical role in ensuring that shipments move through customs quickly and with minimal disruption. By managing documentation, classification, and communication with authorities, the agent reduces the risk of delays and penalties.
Ensuring correct tariff classification from the start
Preparing accurate customs valuations and supporting documents
Securing necessary permits and certificates before the cargo departs
Submitting declarations promptly and tracking progress closely
Responding quickly to customs queries and documentary requests
Coordinating with airlines, terminals, and transporters to avoid storage charges
Using a professional clearing agent for airfreight imports and exports is often the difference between a smooth clearance and an expensive delay.
Destination-Specific Customs Considerations
While the basic steps are similar, each country has its own customs rules, documentation standards, and risk controls. Importers must be aware of destination-specific requirements to avoid problems on arrival.
South Africa
In South Africa, SARS uses a risk-based system. Certain products require strict compliance with NRCS, ITAC, or other regulatory bodies, and storage charges at airports like OR Tambo can build up quickly if there are delays.
European Union
Importers into the EU must have an EORI number, and customs authorities are strict on product safety, CE markings, and correct classification. VAT rules and import requirements vary between member states.
United States
In the United States, Customs and Border Protection requires detailed and accurate descriptions. Penalties for misdeclaration can be high, and goods such as food, cosmetics, and medical products often require additional agency clearance.
Middle East and Asia
Many Middle Eastern and Asian destinations move compliant airfreight quickly but enforce strong penalties for prohibited or misdeclared goods. China, in particular, focuses heavily on valuation and detailed documentation, especially for electronics.
Practical Tips for Importers Using Airfreight
Importers can significantly reduce clearance issues by focusing on accurate documentation and early preparation. Working closely with a knowledgeable clearing agent ensures that cargo is compliant before it leaves the origin airport.
Ensure commercial invoices are clear, detailed, and correctly valued
Provide packing lists with accurate quantities and weights
Confirm HS tariff codes in advance with your customs broker
Arrange all required permits and certificates before shipping
Avoid vague product descriptions and generic terms
Plan for duty and VAT payments to prevent release delays
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